Brown Dress w/ Flock Velvet Applique´
Manufacturer: Betsey Johnson
Care Label Instructions: Dryclean Only
Problem: This dress contains a flock velvet design. When drycleaned in perchloroethylene, the adhesive used in the flocking dissolved, causing the random loss of the velour applique´.
Responsibility: The manufacturer. The manufacturer used an adhesive that was soluble in perchlorethylene. This caused the flock design to separate from the fabric when this dress was drycleaned according to the care label instructions.
Recommendation: If this dress fails when drycleaned in accordance with the care label instructions, it should be returned to the place of purchase for a refund or exchange.
Drycleaner: Explain the potential serviceability issues to the customer. Since this dress may prove to be unserviceable when processed by the care label instructions, a signed release of liability should be obtained prior to acceptance. We have no data as to the serviceability of this garment in alternate solvents.